We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return of any full priced eligible item subject to the following conditions:

  • The item must be returned within 14 days of purchase together with original proof of purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe.
  • Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.
  • Swimwear and Intimates - Customers must try on items wearing undergarments. If you wish to return an item, the tags and protective hygiene strip must remain in place and the item will not be accepted if either of these have been removed or altered, or if the item shows signs of wear.
  • Jewelry & Accessories - Due to hygiene reasons all jewelry and accessories are final sale and not eligible for return. If merchandise is received damaged, images showing the defects must be sent to orders@ladyalako.com and upon review an exchange or store credit will be issued.
  • Shoes - Please try on shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole markings or scratches. If you received a shoe box, this must also be returned with the shoes in original condition.
  • All sale items are final and ineligible for returns or exchanges.
  • Enclosed in your online LADY ALAKO order you will find your returns slip. This must be filled in and sent back with your return. Remember to fill in the returns slip with your name, order number, and the reason for your return. 

RETURNS

We will gladly accept returns or exchanges on our full priced eligible items within 14 days upon receipt of the merchandise. In order to complete any return or exchange, all items must be returned unworn and undamaged, with the Returns & Exchanges form filled in. All returns or exchanges are processed within 3-5 business days upon receipt of the merchandise. We will notify you via email once your return has been processed.

EXCHANGES

If you would like to exchange an item, please place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return, we will process a refund for the cost of the returned item and send you an email. 

FAULTY ITEMS 

Every product we send out is initially quality controlled, however if you have received a product with a manufacturing fault we will gladly replace it or refund the cost as long as it has been returned within 14 days of purchase. Please note that wear and tear in the course of normal use is not considered a manufacturing fault.  

If you have received a faulty item please email us at orders@ladyalako.com to arrange a prepaid return postage label. We will replace if stock is available or issue you a full refund. 

Please send all returns and exchanges to:

LADY ALAKO

14037 Chadron Avenue

Unit 38

Hawthorne, CA 90250  

HOW DO I RETURN AN ITEM?

To return an item, securely pack and seal the merchandise along with the completed Return & Exchange form in an appropriate shipping box or envelope, and send it via an insured service to the "Returns & Exchange" address provided above.

For any return you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.

 For a refund, your item(s) must be in original condition with their tags attached.

Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund or store credit for the purchase price directly to the original method of payment used for purchase. We endeavor to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive an email notification of the status of your refund once finalized.

 WHAT IF I RECEIVE THE INCORRECT ITEM?

If you have received an item you did not order, please email us at orders@ladyalako.com so we can resolve this for you.

WHAT IF MY ORDER GOES MISSING?

If you order has gone missing, please email us at orders@ladyalako.com so we can resolve this for you. Please note, due to insurance limitations, if your parcel is deemed lost in transit, we currently reserve the right to process a refund in lieu of shipping a replacement order or issuing store credit. Parcels acknowledged as lost in transit by LADY ALAKO will be reimbursed minus any logistics charges incurred due to customer error.

DO I HAVE TO PAY FOR SHIPPING MY RETURN? 

Yes. LADY ALAKO is not responsible for shipping and handling charges to return or exchange any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.

If you have received a faulty item please email us at orders@ladyalako.com to arrange a prepaid return postage label. We will replace if stock is available or issue you a full refund. 

Please Note: LADY ALAKO is note responsible for any international custom fees incurred to receive or return merchandise. Some international orders may be subject to additional fees prior to delivery of goods.