Please find below some of our most frequently asked questions. If your question is not answered here please email firstname.lastname@example.org for more assistance.
WHAT IS YOUR RETURN POLICY?
LADY ALAKO will gladly accept unworn, unwashed merchandise with original tags, or defective merchandise for return within 14 days from the date on which you received your package.
For returns received within 14 days of delivery, we will credit your original form of payment.
For more details on returns please reference our Returns & Exchanges page here.
WHAT IF AN ITEM IS NOT THE COLOR I THOUGHT IT WAS?
Please keep in mind, due to different computer monitors/resolutions colors may vary slightly from the picture. Although every effort is made to photograph and describe garments in the most accurate way possible, we cannot guarantee every monitor will correctly depict the actual color of the product.
HOW DO I CARE FOR MY LADY ALAKO GARMENTS?
Attached to each garment is our care label that will provide you with care instructions for your new item.
WHAT CURRENCY ARE YOUR PRICES IN?
As you are visiting our US store, all prices displayed are in US Dollars (USD). However we do have a currency converter available for international shoppers in the following currencies: CAD, EUR, and GBP.
The currency converter can be located on the top left of the homepage.
HOW DO I KNOW WHICH SIZE WILL FIT ME BEST?
The size guide serves as a general guideline for helping you find your correct size. Please keep in mind our silhouettes do vary from a slim fit to oversized fitting - so please be sure to reference the description. If you have any questions regarding the fit of a garment, please email email@example.com prior to purchasing.
WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?
Once an order is placed, we are unable to make changes as the shipping process has already started. Our orders are processed immediately so once an order ships we are unable to make changes.
WHAT IF SOMETHING I ORDERED ARRIVED DAMAGED OR FAULTY?
Every product we send out is initially quality controlled, however if you have received a product with a manufacturing fault we will gladly replace it or refund the cost as long as it has been returned within 14 days of purchase. Please note that wear and tear in the course of normal use is not considered a manufacturing fault.
If you have received a faulty item please email us at firstname.lastname@example.org to arrange a prepaid return postage label. We will replace if stock is available or issue you a full refund.
WHATS THE STATUS OF MY ORDER?
Once you've received a shipping confirmation email, you can track the status of your delivery by clicking on the tracking link provided. Please note that it may take 24 hours before tracking updates appear.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
If the item(s) you ordered are in stock, please allow 1-3 business days for your order to be processed and shipped. Please note during sale events of peak periods such as the holiday, it may take 3-5 business days for your order to be dispatched. However, we do our best to get orders out within a timely fashion.
CAN I SHIP TO A P.O BOX?
No we do not ship to P.O boxes.
WILL I HAVE TO PAY CUSTOMS AND DUTIES?
Yes, all international customers are responsible for customs & duties within their own country. For further information, we recommend contacting your local customs office. LADY ALAKO is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
WHAT METHODS OF PAYMENT IS ACCEPTED?
We accept all major credit cards and PayPal.
HOW DO I RETURN AN ORDER?
Securely pack and seal the merchandise along with the completed Return/Exchange form in an appropriate shipping box or envelope, and send it via an insured service to the address below. Please understand that we are not able to accept responsibility for packages that we do not ship ourselves.
Please send all returns and exchanges to:
14037 Chadron Avenue
Hawthorne, CA 90250
CAN A PROMO CODE BE APPLIED TO AN ORDER THAT IS ALREADY PLACED?
No. Promos may only be applied to orders at time of checkout.